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  • Emergency Info

    What to do in case of emergency
    Call our office at 480-782-1200 to obtain the on-call team member contact information. Emergency calls are responded within the hour 7 days a week from 8:00am-8:00pm. Call our office if you break or loosen any of your appliances. Please do not come directly to the office – by calling us, you will allow us to create a time to see you. Even if you have a regular appointment scheduled, call us to notify us if you need an appliance repaired.

    Loose brackets or bands
    Occasionally brackets and bands can break or loosen. You may notice the bracket sliding around on the wire,or the band moving up and down on the tooth. If this is a bracket/band that you have been asked to wear an elastic to, temporarily stop wearing the elastic. If it is a back bracket, you can often times slide the bracket off of the wire. SAVE the bracket and bring it with you to your next appointment. You may be charged to replace the bracket otherwise. Call our office to inform us of the broken appliance during normal office hours. Unless you are in pain, a loose bracket or band is not an emergency and can wait to be repaired. If the broken appliance is causing pain and you require immediate assistance that you feel cannot wait, please call 480-782-1200. Please do not cut the wire without advice from our after hour’s emergency team member.

    Wire irritations
    Sometimes discomfort caused by a wire on your braces can be resolved by moving the wire away from the irritated area with a cotton swab or eraser. If the wire will not move, try covering the end of it with a small piece of cotton or a small amount of wax. If you cannot resolve the wire irritation, call our office for an appointment.


    Lost separators
    Do not worry about losing a separator, it is not an emergency, but call our office to see if it needs to be replaced. Read here for lost separator information.

    Discomfort with orthodontic treatment
    During the first week after your braces are in place and routine adjustments are complete, you will likely feel some pain, soreness or discomfort. You may take acetaminophen or other non-aspirin pain relievers while you adjust to your new braces. A warm wash cloth or heating pad may reduce the soreness in your jaws.

    Trouble Turning the Expander
    The expansion appliance has a screw mechanism that is accessed with a special “key”. This key fits into access points, or holes, that appear in the front of (nearest the mouth opening) and the rear (nearest the back of the throat) of the center of the appliance. The rear access hole is not visible once the appliance is cemented in the mouth. One turn is considered complete by inserting the key into the front hole, pushing the key back towards the throat, and removing the key in the rear position. Occasionally, when the key is removed, the turn is slightly undone, rendering the front hole inaccessible. In this event, the key must be inserted back into the rear hole and the turn completed for the front hole to become accessible again.


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